Standard Domestic Shipping

Shipping and handling rates are based on weight and destination. All orders are shipped via USPS, UPS or Fedex Ground. When possible, our orders are packaged with recycled materials to reduce waste and additional costs. Orders over $150 may be sent signature required at our discretion.

Express Shipments

We do offer express shipments through UPS 2 and 3 Day Air. We also offer shipping via USPS Priority Mail (1-3 days to most US locations.)

International Orders

All international orders are shipped via DHL or UPS with tracking and insurance at the best available rate at the time of purchase. While most products can be shipped internationally, some items may be restricted based on your location and are excluded from international delivery. VAT, duties, and local taxes are prepaid and collected at checkout, then remitted on your behalf-ensuring your package moves smoothly through customs without delays or unexpected fees.

For Custom Prints and Custom Framed Prints, please note that in some regions, you may still be required to pay local or national import duties or taxes directly to your customs office. Unfortunately, we are unable to determine these charges in advance. We recommend contacting your local customs bureau to confirm any potential additional costs before placing your order.

For additional information, please contact The Museum Store at store@phxart.org.

For in-stock items, choose "The Museum Store" at checkout for local pick-up. Please note that Custom Prints and Custom Framed Prints are not eligible for store pick-up. You will receive an email notification once your order is packaged and ready. Pick-ups can be made during the Museum's regular hours. Upon arrival, please check in at the Visitor Services desk, where you'll be directed to The Museum Store to collect your order. 

An additional email notification will be sent for any items not picked up after 10 days of order receipt.

Orders not picked up after 20 days of order receipt will receive a final email notification.

Items not picked up after 30 days of order receipt will be considered abandoned and processed as a donation to The Museum.

Your satisfaction is our goal.

Please inspect your order upon delivery. If you are not completely satisfied with your purchase, you may return the merchandise for a replacement, exchange, or refund within 30 days of purchase with the original receipt and product tag attached.

Clearance items and consumables such as nail polish and perfume are final sale and non-returnable. Gift recipients will receive a merchandise credit in the form of a Museum Store gift card.

Please note:

• The item returned must be in its original packaging in salable condition with the product tag attached.
• If your merchandise arrives damaged, please contact Customer Service immediately at 602-257-2182 or by email at store@phxart.org for further instructions.
• Sale items and consumables are final sale and not returnable.
• Shipping and handling charges are not refundable.

Mail the package to:

Museum Store Returns
1625 N Central Avenue
Phoenix, Arizona 85004
Tel. 602-257-2182