Standard Domestic Shipping
Shipping and handling rates are based on weight and destination. All orders are shipped via USPS, UPS or Fedex Groung. When possible, our orders are packaged with recycled materials to reduce waste and additional costs. Orders over $150 may be sent signature required at our discretion. 

Express Domestic Shipping
We do offer express shipments through UPS 2 or 3 Day Air. We also offer shipping via USPS Priority Mail (1-3 days to most US locations.)

International Shipping
All international orders are shipped via DHL or UPS with tracking and insurance at the best available rate at the time of purchase. While most products can be shipped internationally, some items may be restricted based on your location and are excluded from international delivery. VAT, duties, and local taxes are prepaid and collected at checkout, then remitted on your behalf—ensuring your package moves smoothly through customs without delays or unexpected fees.

For Custom Prints and Custom Framed Prints, please note that in some regions, you may still be required to pay local or national import duties or taxes directly to your customs office. Unfortunately, we are unable to determine these charges in advance. We recommend contacting your local customs bureau to confirm any potential additional costs before placing your order.

For additional information, please contact The Museum Store at store@phxart.org.

Buy Online, Pick Up In-Store

As you browse our products, availability will be shown on each product page. For in-stock items, choose "The Museum Store" at the checkout for local pick-up. Please note that Custom Prints and Custom Framed Prints are not eligible for store pick-up.You will receive an email notification once your order is packaged and ready. Pick-ups can be made during the Museum’s regular hours. Upon arrival, please check in at the Visitor Services desk, where you’ll be directed to The Museum Store to collect your order.

Please note, an additional email notification will be sent for any items not picked up after 10 days of order receipt. Orders not picked up after 20 days of order receipt will receive a final email notification. Items not picked up after 30 days of order receipt will be considered abandoned and processed as a donation to The Museum.

Retuns

Your satisfaction is our priority. Please inspect your order upon delivery. If you're not completely satisfied, you may return the item within 30 days of purchase for a replacement, exchange, or refund—just be sure to include the original receipt and keep the product tag attached.

Please note:

• Returned items must be in their original packaging, in salable condition, with the product tag still attached.
• Clearance items and consumables (such as nail polish and perfume) are final sale and cannot be returned.
• Gift recipients will receive a merchandise credit in the form of a Museum Store gift card.
• Shipping and handling charges are non-refundable.
• Custom Prints and Custom Framed Prints are made-to-order and non-returnable.
• If your order arrives damaged, contact Customer Service immediately at 602-257-2182 or email us at store@phxart.org for assistance.

Mail returns to:

Museum Store Returns
1625 N Central Avenue
Phoenix, Arizona 85004
Tel. 602-257-2182