Shipping, Pickup + Returns


Standard Domestic Shipping
Shipping and handling rates are based on weight and destination. All orders are shipped via USPS or UPS. When possible, our orders are packaged with recycled materials to reduce waste and additional costs. Orders over $150 may be sent signature required at our discretion. 

Express Shipments
We do offer express shipments through UPS 2 and 3 Day Air. We also offer shipping via USPS Priority Mail (1-3 days to most US locations.)

International Orders
We ship all international orders with tracking to your address via USPS. Most products can be shipped to international addresses. Recipient is responsible for all applicable customs duties, tariffs, taxes or Value Added Tax (VAT), which are collected by the carrier upon delivery. Shipping rates are calculated based on weight and destination.

For additional information, please contact The Museum Store at


In-store pickup is available on most items at no charge by selecting the pickup option at checkout. An email notification is generated and sent as soon as items are packaged and ready for pickup.

Pickup is available Wednesday - Sunday, 10am - 5pm. Please visit The Museum Store or park near the red dinosaur sculpture on the north side of The Museum and call 602-257-2182 when you arrive. We can bring your items out to you.

An additional email notification will be sent for any items not picked up after 10 days of order receipt.

Orders not picked up after 20 days of order receipt will receive a final email notification.

Items not picked up after 30 days of order receipt will be considered abandoned and processed as a donation to The Museum.



Your satisfaction is our goal. Please inspect your order upon delivery. If you are not completely satisfied with your purchase, you may return the merchandise for a replacement, exchange, or refund within 30 days of purchase with the original receipt and product tag attached. Clearance items and consumables such as nail polish and perfume are final sale and non-returnable. Gift recipients will receive a merchandise credit in the form of a Museum Store gift card. Please note:

  • The item returned must be in its original packaging in salable condition with the product tag attached.
  • If your merchandise arrives damaged, please contact Customer Service immediately at 602-257-2182 or by email at for further instructions.
  • Sale items and consumables are final sale and not returnable.
  • Shipping and handling charges are not refundable.

Mail the package to:

Museum Store Returns
1625 N Central Avenue
Phoenix, Arizona 85004
Tel. 602-257-2182